Privacy Policy

Information We Collect

We may collect personal information when you request a quote, contact us, schedule service, submit a form, call our team, or otherwise interact with our website.

• Your name, phone number, email address, and preferred contact method.
• Vehicle details, including year, make, model, and service needed.
• Service location, appointment details, and information needed to complete your auto glass service.
• Insurance-related information when you ask us to help with an auto glass claim.
• Website usage information, such as pages visited, browser type, device type, referral source, and general location data.

We do not intentionally collect sensitive personal information unless it is necessary to process a service request, insurance claim, or customer support matter.

How We Use Your Information

We use the information we collect to provide, improve, and communicate about our windshield repair, windshield replacement, mobile auto glass, ADAS calibration, and insurance claim assistance services.

• To respond to quote requests and schedule appointments.
• To confirm service details, vehicle information, pricing, availability, and technician dispatch.
• To help process insurance claims when requested by the customer.
• To send service updates, reminders, follow-ups, and customer support messages.
• To improve our website, advertising, customer experience, and service operations.
• To prevent fraud, protect our business, and comply with applicable laws.

How We Share Information

We do not sell your personal information. We may share information only when it is necessary to operate our business, provide services, or comply with legal requirements.

• With technicians, dispatch partners, or service providers who help complete your requested auto glass service.
• With insurance companies, claim processors, or related parties when you request insurance claim assistance.
• With website hosting, analytics, advertising, CRM, form processing, payment, or communication service providers.
• When required by law, subpoena, court order, regulatory request, or to protect our legal rights.

Any third-party service provider we use is expected to handle information responsibly and only for the purpose of providing services to us or to you.

Cookies, Analytics & Advertising

Our website may use cookies, pixels, analytics tools, and similar technologies to understand website traffic, improve user experience, measure advertising performance, and support marketing campaigns.

• Cookies may help remember preferences or understand how visitors use our website.
• Analytics tools may collect usage data such as page views, device type, browser type, and general location.
• Advertising tools may help us show relevant ads or measure whether our marketing is effective.

You can usually adjust cookie settings through your browser. Some website features may not function properly if cookies are disabled.

Calls, Text Messages & Emails

When you provide your phone number or email address, you authorize Phoenix Windshield Repair Services and its service partners to contact you about your quote request, appointment, claim assistance, or related service matters.

• We may contact you by phone, text message, email, or similar communication methods.
• Message and data rates may apply depending on your mobile carrier.
• You may opt out of marketing text messages by replying STOP, where applicable.
• Transactional or service-related messages may still be sent when needed to complete a requested service.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

No website, form, email, or online system can be guaranteed to be completely secure. Please avoid sending highly sensitive information through unsecured channels unless requested through an appropriate process.

Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including service completion, customer support, business records, legal compliance, accounting, dispute resolution, and fraud prevention.

Your Privacy Choices

You may contact us to request access, correction, or deletion of certain personal information, subject to legal, operational, and recordkeeping requirements.

• You may ask us to update inaccurate contact or vehicle information.
• You may opt out of marketing communications where available.
• You may manage browser cookies through your browser settings.
• You may request that we stop using your information for non-essential marketing purposes.

We may need to verify your identity before responding to certain privacy requests.

Children's Privacy

Our website and services are intended for adults and vehicle owners or authorized drivers. We do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information to us, please contact us so we can review and remove it where appropriate.

Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. The updated version will be posted on this page with a revised effective date.

Contact Us

Questions about this Privacy Policy or how your information is handled can be directed to Phoenix Windshield Repair Services.